Privacy Policy

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Effective Date: September 30, 2026

LightTree respects the privacy of our clients, website visitors, and other individuals who interact with us. This Privacy Policy explains what information we may collect, how we use it, when we may disclose it, and the choices available to you.

We may collect information that you provide directly to us, including:

• Name
• Business name
• Email address
• Telephone and mobile telephone numbers
• Mailing or business address
• Job title or role
• Information submitted through website forms
• Information provided when requesting technical support
• Communications with LightTree
• Billing and account information
• Information necessary to provide IT services requested by our clients

We may also automatically collect limited technical information when you visit our website, such as:

• IP address
• Browser type
• Device type
• Operating system
• Referring website
• Pages visited
• Date and time of access
• Other standard website usage information

We may use information we collect to:

• Provide and manage IT services
• Respond to support requests
• Communicate with clients and prospective clients
• Manage client accounts
• Schedule and coordinate services
• Provide service notifications and status updates
• Communicate regarding outages, security incidents, or urgent technical matters
• Process billing and payments
• Maintain and improve our services
• Maintain the security of our systems and services
• Prevent fraud, abuse, or unauthorized activity
• Comply with legal or regulatory requirements
• Maintain business records
• Respond to inquiries submitted through our website

We do not use personal information for purposes materially different from those described in this Privacy Policy without appropriate notice or consent when required.

LightTree may send SMS text messages to designated client contacts who have requested or consented to receive text messages.

SMS communications are primarily intended for urgent or time-sensitive business communications, including:

• IT service outages
• Cybersecurity incidents or alerts
• Urgent support matters
• Service status notifications
• Incident coordination
• Scheduling associated with active service issues
• Other time-sensitive IT support communications

Message frequency varies based on service activity and client needs.

Message and data rates may apply.

Recipients may reply STOP at any time to stop receiving SMS messages. Recipients may reply HELP for assistance.

Participation in LightTree's SMS messaging program is optional and is not a condition of purchasing services.

LightTree does not sell, rent, or share mobile telephone numbers, SMS opt-in information, or SMS consent with third parties or affiliates for marketing or promotional purposes.

SMS opt-in data and consent are specific to LightTree and will not be shared with third parties for purposes unrelated to providing the SMS messaging service.

We may share limited information, including mobile telephone numbers or SMS consent status, with service providers that assist us in providing SMS messaging services. These may include messaging platform providers, telecommunications carriers, and other vendors directly involved in delivering text messages.

Such service providers may use this information only as necessary to provide services on our behalf and may not use it for their own marketing or promotional purposes.

LightTree does not sell SMS opt-in information or consent data.

LightTree may disclose personal information when reasonably necessary to operate our business or provide requested services, including to:

• Technology vendors and service providers
• Cloud service providers
• Telecommunications providers
• Payment processors
• Professional advisors such as attorneys and accountants
• Vendors assisting with security, monitoring, backup, communications, or business operations
• Government authorities or other parties when required by law

Service providers may receive only the information reasonably necessary for the services they perform on our behalf.

LightTree does not sell, rent, or share personal information with third parties for their independent marketing or promotional purposes.

Any sharing of mobile telephone numbers, SMS opt-in information, or SMS consent is further limited by the SMS Privacy section above.

We may also disclose information if we reasonably believe disclosure is necessary to:

• Comply with applicable law, court orders, subpoenas, or other legal processes
• Protect the rights, property, systems, or security of LightTree or our clients
• Investigate suspected fraud, abuse, security incidents, or unlawful activity
• Protect individuals from potential harm

As an IT service provider, LightTree may access systems, devices, accounts, networks, files, logs, configuration information, or other client-controlled information when necessary to provide contracted services.

This access may occur while providing services such as:

• Technical support
• Systems administration
• Cybersecurity services
• Monitoring and management
• Backup and recovery
• Microsoft 365 administration
• Network administration
• Cloud services
• Telecommunications support
• Troubleshooting and incident response

Client information accessed while providing managed IT services is used for legitimate service-delivery, administrative, security, and support purposes.

Our clients remain responsible for determining what information they authorize LightTree to access and for providing any notices or obtaining any permissions required from their employees, customers, or other users.

LightTree uses third-party products and service providers as part of our business operations and service delivery.

Those providers may process information according to their own privacy policies, contractual obligations, and applicable laws.

Where appropriate, LightTree limits the information provided to third-party service providers to what is reasonably necessary for the services they perform on our behalf.

Our website may also contain links to websites operated by third parties. LightTree is not responsible for the privacy practices or content of websites that we do not operate.

Our website may use cookies or similar technologies for purposes such as:

• Website functionality
• Security
• Traffic measurement
• Performance monitoring
• Understanding how visitors interact with the website

You may be able to restrict or disable cookies through your browser settings. Doing so may affect certain website functionality.

LightTree uses administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, modification, loss, or misuse.

No information system, network, storage platform, or method of transmission can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security.

We retain information for as long as reasonably necessary for purposes such as:

• Providing services
• Maintaining client accounts
• Fulfilling contractual obligations
• Maintaining business and accounting records
• Supporting cybersecurity and operational requirements
• Resolving disputes
• Enforcing agreements
• Complying with legal requirements

Retention periods may vary depending on the type of information and the reason it was collected.

LightTree's website and services are intended primarily for businesses and are not directed toward children under 13.

We do not knowingly collect personal information from children under 13 through our website.

You may contact LightTree to request that we update or correct information you have provided to us.

You may also request to stop receiving certain communications.

For SMS messages, reply STOP to opt out.

For SMS assistance, reply HELP or contact LightTree at info@lighttreeit.com or (727) 826-7136.

For email communications containing an unsubscribe mechanism, you may use the unsubscribe instructions provided in the message.

Certain service-related communications may still be necessary while you remain a LightTree client.

If LightTree is involved in a merger, acquisition, sale of assets, restructuring, or similar business transaction, information may be transferred as part of that transaction, subject to applicable legal and contractual requirements.

Any transfer of SMS opt-in information or consent remains subject to the restrictions described in this Privacy Policy.

LightTree may update this Privacy Policy periodically to reflect changes in our services, business practices, technology, or legal requirements.

When changes are made, we may update the Effective Date shown at the top of this page.

We encourage visitors and clients to review this Privacy Policy periodically.

Questions regarding this Privacy Policy may be directed to:

LightTree

Email: info@lighttreeit.com

Phone: (727) 826-7136

Website: https://lighttreeit.com